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Client Support Specialist

at 360 insights

Posted: 3/7/2019
Job Reference #: 11865574
Keywords: technology, computer

Job Description

At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! Building and delivering happiness to our clients starts with the Client Support Specialist. We are looking for a Full Time Client Support Specialist to join our Client Service Team and help us take things to the next level.

Position Summary

We are currently seeking a positive and self-motivated individual to join our Client Service Team as a Customer Support Specialist. This position will work in a team environment working on the day –to-day client administration and operational issues supporting the Client Service Department. He / She will be responsible for support of programs including: report generation, billing, data entry and project support as necessary. The ideal candidate will be very organized and possess excellent communication and time management skills. This position will report directly to the Director of Client Services and will be responsible for:
  • Developing and maintaining a trusted relationship with the company’s customers.
  • Managing websites and content used by company’s customers.
  • Working with staff and other departments to address customer inquiries and complaints.
  • Generate analysis, reports, audits, and identify trends on reward payouts.
  • Advance data manipulation; Leverage analytical skills to research difficult or ambiguous problems.
  • Utilize superior and proactive communication skills to identify issues and promote quality in finding satisfactory resolution.
  • Convey and resolve program issues with our IT team.
  • Assist with requirements for new and existing projects with our Project Management team.
  • Managing imports of point of sales files.
  • Administrative duties that pertain to each program assigned.
Required Qualifications:
  • Bachelor’s Degree not required but a plus or equivalent work experience.
  • A minimum of 2 years of Customer Service, Administrative Assistance, or Program Management experience.
  • Call center experience is a must.
  • Excellent written and oral communication skills a must.
  • Proficient computer skills including Microsoft Word, Excel and Outlook, Chrome or Firefox, and experience working with an ERP system. Must be able to learn new software applications quickly.
  • Adept at working between multiple computer applications.
  • Energetic, friendly and helpful to customers.
  • Strong organizational skills; ability to multi-task and juggle priorities.
  • Proven track record of follow-through on projects and tasks.
  • Positive, team-oriented individual who can work independently as needed.
  • Handles stressful situations and deadline pressures well.
  • Bilingual is a plus but not required.
Company Overview

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com