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at Alzheimer's Association
Position Title: Director of Operations
Reports to: Executive Director
Location: Chicago, IL
Be part of the movement to end Alzheimer’s.
Right now, millions of Americans are facing the devastation of Alzheimer’s. This disease is robbing us of our finances, our families and our futures - but at the Alzheimer’s Association, we’re relentlessly working to change that by addressing the challenges in front of us with speed and without limitations or boundaries. With our network of more than 75 chapters across the country, we’re advancing world-class research, ensuring access to gold-standard care and support, and hiring talented, mission-driven people who make it all happen.
The Alzheimer’s Association has been ranked as one of the Best Nonprofits to Work For by The Nonprofit Times nine years in a row, recognizing our leadership, competitive compensation and benefits, flexibility and mission-driven atmosphere. It takes a uniquely motivated person to be a part of our team - but we believe that person could be you.
Reporting to the Chapter Executive Director, the Director of Operations is a key member of the chapter responsible for delivering on key objectives of the Association. This position is responsible for key elements of the technical and operational infrastructure of the chapter. This includes development of relevant strategies and maintenance of Office administrative systems and operations, conference services, volunteer service program, backup IT & Walk to End Alzheimer’s registration. This position has direct supervision responsibilities for the seven Office Managers and is also responsible for partnering with Illinois Leadership Team members to ensure full deployment of Administrative roles assigned to those leaders. In addition, this role will be responsible for collaborating with the other two chapters in Region 9 (Greater Indiana and Greater Kentucky/Southern Indiana) to take advantage of all resources across the region available to meet organizational goals. This position will be a liaison with Home office regarding on-boarding new staff, and disseminating policies and procedures.
Core Job Responsibilities:
* Oversee the chapter-wide operations and IT supporting multiple state offices and chapter headquarters, including:
oSupervise Chicago and state office managers to insure that daily operations are smooth and efficient, including professional growth and performance
oSupervise Accounting/Data Entry Specialist
oManagement of the Administrative budget of $1 million
oAct as staff liaison to Home Office Operations functions including IT, HR, Donor Services, etc.
oMaintain all office administration communication systems and equipment
oAssist in the onboarding process of new staff
oServe as point person providing technical support for decentralized Volunteer Management across the chapter and responsible for aspects of Volunteer Management that do not fit within a particular department (i.e. process for vetting of volunteers who self-nominate prior to assignment to a department)
oPrimary liaison between Regional Finance team and Illinois Leadership Team responsible for efficient day-to-day financial functions (budgeting, PRFs, etc.)
oResponsible for ordering of goods and services across the chapter resulting in greatest possible cost savings.
oPrimary liaison to Regional HR Manager is terms of managing or charts, job descriptions, etc.
oPower user of Concur Expense Management Software
oServe as staff liaison/trainer for Concur Expense Management Software
oTrack & report key strategic and operational metrics and needed
oOther duties as assigned
* Conference Services
oInterface with home office conference services
oPlan and execute staff meeting and retreat(s)
oProvide support and assistance for other conferences & Association events as needed
oLiaison with outside vendors and other conference service providers
* Walk to End Alzheimer’s - Registration
oEnsure day of registration area is operating in compliance with home office policies and procedures
oAssign staff team lead at all walk events
oResponsible for the training and management of all registration staff/volunteers working on the day of the walk
oCollaborate with Home office, Statewide Walk Director and/or Chief Development Officer
oResponsible for the setup of volunteer registration area at all walks including, ordering supplies, space configuration, on site security and post walk funds transfer back to office/bank
Key Educational/Professional Requirements
* Bachelor’s Degree in Business Administration/Accounting or related field
* 10 years of experience in Office Administration, including five years in a director level role, managing staff
* Experience in a non-profit setting strongly preferred with a clear understanding of non-profit accounting methods
* Functional fluency with MS Word, Excel, PowerPoint, Google Mail, and Google Drive
Key Professional Attributes
* Superior communicator (written/verbal) with the ability to motivate others to maximize potential
* Strategic decision making skills, demonstrating effective cost/benefit (trade-off) analysis and reflecting process oriented solutions
* Goal and outcome focused, reflecting a clear appreciation on both the needs of diverse client populations and the organization’s operational limits
* Demonstrated management skills, including the ability to set clear goals, organize projects, establish and manage budgets, develop work processes and supervise professionals
* Innovative with the requisite skills to navigate and negotiate organizational change
* Strong awareness of the social, economic, political environment in which the Association operates, since part of its effectiveness is in partnering in the larger community
Occasional evening and weekend work is required, as is the ability to travel throughout the Chapter. Percent travel is approximately 20%