Capgemini Us LLC

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Engagement Director - Program Manager/Delivery Lead

at Capgemini Us LLC

Posted: 1/25/2019
Job Status: Full Time
Job Reference #: 040514
Keywords: manager, operations

Job Description

You have experience in successfully delivering large, complex, multinational engagements that are of strategic importance to clients.  In many cases, these engagements will involve radical changes to the way the client does business and/or new technology.  Successful delivery includes ensuring contract commitments are met, with at least the profit margin targeted when the contract was signed, and with a high level of client satisfaction.    You oversee the execution of engagement operations and proactively manage the relationship with the client(s)/client representatives and work closely with others to plan the overall client relationship strategy.  You also ensure that continuous improvements are put in place, concentrating on cost reduction and service improvement to help ensure the continuity of our contracts and new business.  This role will work with the highest levels of the client leadership team.  

Applicants must possess all the key traits of engagement management which includes:

Results oriented – Takes the engagement across the finish line

Able to lead teams to the results required

Able to form relationships with clients and team members

In addition to these critical traits, these additional characteristics are key to day to day operations.

Practical and realistic in approach 

In situations requiring negotiations can convince others even when others are not open to an alternative view, and knows when to compromise or accept a decision

Ambitious, seeks challenges

Balances information needs with the ability to make good decisions in a timely manner

Take charge attitude with a sense of urgency

Willing to take well considered risks and not overly risk adverse

Team player, coach and delegates responsibilities

Minimum required qualification: Bachelor's Degree

Required competencies: 

Project Management

Designs and plans budget, scope, schedule, resources, quality, and measures to avoid risks and to increase benefits; takes clear responsibility.

Closes the loop of the planning, execution and readjustment to the successful completion of the project; anticipates obstacles and overcomes these. 

Drives the efficiency, excellence, and profitability of the engagement.

Communicates planning and status in a short, concise and unambiguous way; mobilizes the team and provides strategic direction. 

Detects risks and issues early and drives effective measures to remedy these.

Successfully manages scope and scope creep.

Follows Capgemini policies, methods, and procedures outlined by the Capgemini quality management system.


Financial Management and reporting 

Manages project finances and KPIs of contract.

Initiates proactive measures to manage and improve the project profit margin.

Reports on time, concise, clearly and effectively, both internally and to the customer.



Works as part of a team or leads a team to negotiate new deals, extensions and ad-hoc requests.

Anticipates the negotiation tactics of the client and deploys appropriate tactics.

Settles small and large/complex problems and in doing so, strengthens the relationship with the client.

Demonstrates understanding of legal and service implications involved in the drafting and reviewing of contracts, schedules and service level agreements.


Vendor Management:

Builds a relationship with our suppliers and service providers that will strengthen both businesses.

Ensures compliance by third parties to meet contractually agreed deliverables, to the right quality levels


Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.


Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.


Project Managers take full responsibility for managing a project or program.  They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction. Project Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization. A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function).
Required Skills and Experience:
You operate at board level in multi-site engagements. You are fully responsible for providing deliverables or service to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. You conduct client negotiations to agree terms for changes to the scope of the project or service, setting realistic expectations and ensuring commercial viability. You manage your project or service teams, plan activities and monitor progress.  You ensure all project deliverables or services are provided using best practices and are of an appropriate quality. You provide factual analysis of the project or service portfolio and the team's performance and compliance to standard tools and processes.
• Qualification: Bachelor's Degree
• Certification: Manages engagements with complexity on EM level 2 or higher. Is, if possible, certified on this level.
• Should be a master in Vendor Management, Transition Managment, Change Management, Risk Management, Continuous (Service) Improvement and Project Financials, KPI & Reporting.
• Should have strong negotiation capabilities
• Should be proficient in Quality Management


 Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.



This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.




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About Capgemini



A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).


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