Cardinal Health

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Technical Call Center Representative Level II

at Cardinal Health

Posted: 12/13/2017
Job Status: Full Time
Job Reference #: 20024968-1
Keywords:

Job Description

Technical Call Center Representative Level II


Cardinal Health Inventory Management Solutions (CIMS) is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. CIMS leverages a portfolio of advanced hardware (e.g. RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low cost commodities to high cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible. 

We are seeking high-energy, customer-focused team members to join the Cardinal Health team and lead the industry optimizing supply chain, inventory management and clinical workflow practices.


Responsibilities Include:

  • Remote troubleshooting and resolution of customer related technical issues
  • Real time proactive system monitoring, debugging, and troubleshooting
  • Serve as first level of escalation and expertise for Level I customer support team
  • Interact and coordinate with other department to resolve customer issues
  • Analyze system data trends in an effort to get ahead of and prevent system issues
  • VPN into devices for proactive and reactive error review, problem solving, and configuration changes  

Qualifications

  • BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience
  • Strong technical orientation and experience supporting proprietary and standard applications in a technical service center environment.
  • Strong analytical skills and able to organize and interpret data from various sources
  • Understanding of hospital procedure area workflows preferred
  • Basic understanding of Linux and SQL required
  • Familiarity with network base monitoring tools
  • Proficiency with VPN (Site to Site and RDT) and remote supports tools VPN, Citrix, Network Connect
  • Proficiency with working in a virtual environment
  • Ability to effectively manage multiple tasks, prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills.
  • High level of enthusiasm/energy coupled with the ability to work in a team environment
  • Ability to work varied shifts to accommodate off hours coverage and customers across multiple time zones

Posted 16 Days Ago

Full time

20024968

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!