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at ComPsych Corporation
Chicago -Worldwide Headquarters
ComPsych® Corporation is the world’s largest provider of employee assistance programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR, FMLA and absence management services under its GuidanceResources® brand. ComPsych provides services to more than 45,000 organizations covering more than 100 million individuals throughout the U.S. and over 160 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.
Our GuidanceResources Unit telephonically assists thousands of callers each week, providing personalized guidance on issues regarding behavioral and emotional health, family, wellness, or other personal matters.
As a Health Coach in the Health and Wellness unit, you will telephonically consult with clients on topics such as diet, exercise, and healthy lifestyle choices
Conduct personalized consultations with each client
Identify and provide appropriate resources for clients' presenting issues
Maintain complete and accurate documentation of cases and metrics in our proprietary database
Demonstrate a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs) and makes appropriate cross-referrals
Educate clients about services, eligibility and referral processes with a positive and professional approach
Develop strong relationships with internal and external customers and responds to all inquiries in a timely manner
Demonstrate ComPsych’s strong client focus and promise to over-deliver on customer expectations
Additional Health & Wellness Responsibilities
Structure the coaching sessions, assesses the clients readiness to change and establishes targeted goals to achieve a high level of participant satisfaction and results
Positively and professionally educate clients about the coaching process and the value of the wellness services available to them
Participate in the development of client education materials
Participate in the ideation and development of program enhancements and demonstrates the ability to effectively manage and complete assigned projects
Bachelor's degree required, Master's degree preferred
Must work 11:30am - 8:00pm shift
1-2 years related experience required
Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns
Certifications in one or more of the following areas is a plus: Certified Health Education Specialist, Smoking Cessation, Wellness Coach, or Nutritionist
Outstanding customer service skills
Demonstrated ability to manage projects and develop relevant customer communications materials
Sound judgment and critical thinking skills in order to resolve client issues effectively
Strong attention to detail and ability to multi-task
Excellent organizational skills, highly self-motivated, and dependable
Proficiency in the Microsoft Office Suite
Stable work history required
Bilingual a plus
Must be able to work on-site in the Chicago Office
Additional Benefits We Offer
Our US headquarters are located in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.
Full benefit package with paid holiday and vacation time
Breakfast on Fridays and snacks/juice daily
ComPsych Corporation maintains a drugfree workplace.