ComPsych Corporation

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Wellness Coach

at ComPsych Corporation

Posted: 2/28/2019
Job Reference #: 1345

Job Description

Chicago -Worldwide Headquarters

About ComPsych

ComPsych® Corporation is the world’s largest provider of employee assistance programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR, FMLA and absence management services under its GuidanceResources® brand. ComPsych provides services to more than 45,000 organizations covering more than 100 million individuals throughout the U.S. and over 160 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.  

Job Summary

Our GuidanceResources Unit telephonically assists thousands of callers each week, providing personalized guidance on issues regarding behavioral and emotional health, family, wellness, or other personal matters.

As a Health Coach in the Health and Wellness unit, you will telephonically consult with clients on topics such as diet, exercise, and healthy lifestyle choices

Primary Responsibilities

  • Conduct personalized consultations with each client

  • Identify and provide appropriate resources for clients' presenting issues

  • Maintain complete and accurate documentation of cases and metrics in our proprietary database

  • Demonstrate a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs) and makes appropriate cross-referrals

  • Educate clients about services, eligibility and referral processes with a positive and professional approach

  • Develop strong relationships with internal and external customers and responds to all inquiries in a timely manner

  • Demonstrate ComPsych’s strong client focus and promise to over-deliver on customer expectations

  • Additional Health & Wellness Responsibilities

  • Structure the coaching sessions, assesses the clients readiness to change and establishes targeted goals to achieve a high level of participant satisfaction and results

  • Positively and professionally educate clients about the coaching process and the value of the wellness services available to them

  • Participate in the development of client education materials

  • Participate in the ideation and development of program enhancements and demonstrates the ability to effectively manage and complete assigned projects

Job Qualifications

  • Bachelor's degree required, Master's degree preferred

  • Must work 11:30am - 8:00pm shift

  • 1-2 years related experience required

  • Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns

  • Certifications in one or more of the following areas is a plus: Certified Health Education Specialist, Smoking Cessation, Wellness Coach, or Nutritionist

  • Outstanding customer service skills

  • Demonstrated ability to manage projects and develop relevant customer communications materials

  • Sound judgment and critical thinking skills in order to resolve client issues effectively

  • Strong attention to detail and ability to multi-task

  • Excellent organizational skills, highly self-motivated, and dependable

  • Proficiency in the Microsoft Office Suite

  • Stable work history required

  • Bilingual a plus

  • Must be able to work on-site in the Chicago Office

Additional Benefits We Offer

  • Our US headquarters are located in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.

  • Full benefit package with paid holiday and vacation time

  • Breakfast on Fridays and snacks/juice daily


ComPsych Corporation maintains a drugfree workplace.