CVS Health

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Patient Care Technician - Care One on One

at CVS Health

Posted: 3/12/2019
Job Reference #: 783195BR
Keywords: patient, health

Job Description

Job Title :
Patient Care Technician - Care One on One
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Pharmacy Technician|Call Center|Customer Service
Description :
Job Description
Work as part of the Retail Pharmacy Customer Care Center team on our premiere pharmacy concierge service program, the Care One on One Team. The Care One on One Team is a highly collaborative group of Pharmacists and Pharmacy Technicians that deliver high levels of Customer Service to our most complex patients via both scripted and non-scripted interactions to ensure they have a seamless experience filling their prescriptions at CVS Pharmacy. Agents will be responsible for working with their Pharmacist Team Members in assisting patients with operational needs, as well as identifying, presenting and enrolling patients in various clinical programs with a goal of improving the levels of care provided to our patients.

Required Qualifications
1-3 Years Pharmacy Technician or Patient Care Experience 
National Certification through PTCB, or ability to secure Certification within 6 months of employment
Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to patients over the telephone 
Practical application of knowledge of pharmacy processes, or patient care, and procedures 
Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with our most chronic and complex patients 
Ability to build and maintain strong, trusting relationships with patients 
Delivers through the execution of responsiveness, reliability, and professional impression 
Ability to problem solve, and work well both independently and as part of a collaborative team 
Proficient to advanced PC skills, including Windows-based applications 
Flexibility in work schedule 
Ability to complete all required training programs

Preferred Qualifications
Tenure at CVS Pharmacy, proficiency with RxConnect and CVS programs
Bilingual in Spanish preferred

Verifiable High School diploma or GED is required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!