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Therapy Adherence Liaison

at CVS Health

Posted: 3/4/2019
Job Reference #: 906282BR

Job Description

Job Title :
Therapy Adherence Liaison
Job ID :
Location :
FL - Orlando
Street Address :
Category :
Customer Service
Description :
Job Description
The primary responsibility of the Therapy Adherence Liaison role is to act as a patient advocate in addressing patient concerns to drive adherence and compliance. The Therapy Adherence Liaison will coordinate with sales, CRU, reimbursement and operations to manage the patient medication needs. Therapy Adherence Liaisons will be required to triage issues to the appropriate departments and update the patients accordingly. Proactively Communicate Compliance/Adherence related concerns to patients to mitigate disruption in patient therapy. Therapy Adherence Liaisons are considered retention specialists to help ensure patient adherence and prescription compliance going forward.

Required Qualifications
2+ years experience as a Patient Service Representative or similar role in the healthcare industry, preferably as a Pharmacy Technician or working in Patient Outreach

Preferred Qualifications
Center of Excellence Therapy team experience preferred

Solid customer service skills and patient ownership demonstration.

1. Knowledge of disease therapy and the moving parts of patient medication management.
2. In depth knowledge of co-pay assistance programs.
3. Full knowledge of Specialty Pharmacy Operations systems, processes and procedures including CRU/
SGM teams and reimbursement (billing and coordination of benefits).
4. Demonstrated ability to independently troubleshoot and problem solve complicated issues
5. Mastery of effective customer service skills including patient advocate focus.
6. Excellent proven interpersonal skills with the ability to teach and motivate others.
7. Self-starter with solid work ethic, organizational and prioritization skills.
8. Excellent verbal and written communication skills including ability to communicate effectively with all levels of management.
9. Proficient with Microsoft Office (Excel, Outlook, Powerpoint and Word).

High School and/or equivalent experience.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!