Arthur J. Gallagher

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IT Project Manager/Director

at Arthur J. Gallagher

Posted: 1/23/2019
Job Status: Full Time
Job Reference #: 48167
Keywords: manager

Job Description

At Gallagher Bassett Services, Inc. (GB) we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation as one of the most progressive property/casualty third party claims service organizations in our industry and throughout the world. Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide. For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator." If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Position Summary:
Plans, schedules and ensures timely delivery of large projects.

Key Responsibilities: 
  • Interacts closely with clients.
  • Operationally trouble shoots complex issues, co-ordinates integration of various modules and ensures compliance with expected quality standards.
  • Ensures optimum utilization of resources and meeting of budgetary targets.
  • Responsible for growth and development of the team.
  • Functions under broad supervision.


  • Bachelor's degree
  • 7 years related experience required.

The PM's skills are expected to include the ability to:
  • Comprehend and Embrace the Project Business Case:  Capable of focusing a project on the delivery of the business case, shaping the team's efforts to achieve a solution and time frame that makes aligns across the solution, costs and benefits.  Focus a project such that the costs and / or scope do not stray from achieving the business case objectives.
  • Drive Appropriate Solution(s):  Although not expected to be a business expert, a PM will be capable of driving an appropriate solution, delivering results commensurate with the business case while balancing cost, complexity and timeline.  In many cases, the value the project manager adds is bringing the creativity and rigor around the derivation of a solution that creatively meets a given business objective.
  • Estimate Projects:  Comfortable working with business resources, architects and other resources to create Top Down and Bottom Up (deliverable or task based) days and dollars estimate.  When appropriate solution is not defined, capable of leading an initial project phase in order to drive answers to the questions required to create an estimate. 
  • Plan Projects:  Securing resources from their managers and integrating them into detailed work plan reflecting tasks and estimates is a fundamental responsibility of a PM at GB.  The right PM will be capable of leveraging the estimates with the skills required on a project to generate a detailed work plan encompassing all phases and resources items needed to deliver a project across the organization.  The PM is expected to select an appropriate SDLC (e.g. - waterfall, agile, hybrid)– and layout the phases and resources to deliver the expected benefits.
  • Monitor and Communicate Progress:  Following industry standard Project Management processes to keep Projects on task and ensure the project is progressing as planned.  Status reported and communicated at the appropriate level of detail to the team, IT management and business stakeholders.  The successful Project Manager will be experienced in monitoring a project vs the plan, identifying course corrections that may be required and keeping project management deliverables (e.g. – workplans, estimates) up to date as these changes occur.
  • Track and Manage the Budget:  Understanding policy on Cap vs. Op costs and able to track actuals and forecasted expenditures along these dimensions.  Capable of understanding and following these standards throughout the project.
  • Manage Issues and Risks:  As the project experiences issues, adept at clearly identifying and articulating the blocker and executing steps to drive the issue to a conclusion.  Good judgement on how to manage issues and when to escalate.
  • Control Change:  When projects experience issues as they progress that affect the solution and / or the budget, GB follows a formalized process to make decisions on whether to accept the changes and continue the project.  The PM should keep the team focused on the original plan, but capable of identifying differences between changes that are detailed requirements vs. fundamental change - and follow a rigorous process to gain approval for those changes.
  • Communicate:  We are a matrixed organization, and as such, it is important for a PM to be in alignment with the team, the business and IT management.  The PM will communicate across these audiences efficiently. 
  • Be Hands-On:  At GB, successful project managers are hands-on with a willingness to dig-in and understand GB's business and how their projects translate to systems and process impact
Key Characteristics: 
  •  Able to work under broad supervision.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  


Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.