Arthur J. Gallagher

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Manager, Strategy & Operations Consulting

at Arthur J. Gallagher

Posted: 1/25/2019
Job Status: Full Time
Job Reference #: 48382
Keywords: consulting

Job Description

Arthur J. Gallagher & Co., one of the world's largest insurance brokerage and risk management services firms, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services to clients around the world. If you're looking for a professional career with an industry leader then you have come to the right place.  Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
Position Summary:

TheInternal Consulting – Manager, Straategy & Operations positionfunctions a part of a team that executes operational improvement projects for A.J. Gallagher as a part of Gallagher's Internal Consulting group.  Theywork with the senior team members and operational staff to address thecompany's most critical business process issues.  Assignments may involvecross-functional and cross-business analysis support, problem solving, andsolution design.  Specific tasks will include data analysis; developingbusiness cases, documenting requirement, and building performance scorecards;supporting projects through definition, pilot and implementation phases. 



EssentialDuties and Responsibilities: 

  • Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
  • Develops business cases, requirements, and performance metrics
  • Analyzes and reengineers business processes, with input from management and staff

-         Determinecomprehensive business requirements

-         Document‘as-is' processes and information flows

-         Develop‘to-be' process flows and process change diagrams to identify neededorganizational and workflow changes

-         Writedetailed action plans, including time frame, work to be performed, sequence ofevents, etc. to be performed by team members, consultants and contractors

  • Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
  • Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
  • Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
  • Develops training on assigned projects
  • Updates project management documents
  • Communicates project status and issues to project team
  • Produces performance reports
  • Identifies actionable recommendations
  • Participates in the implementation of performance improvement initiatives


    • Bachelor's Degree in business, finance or related field
    • Relevant work experience would include process development, engineering or operations, involvement in the projects financial service industry
    • Demonstrated ability to think strategically, identify and solve difficult business problems
    • Strong quantitative and qualitative skills
    • Ability to gather, synthesize and analyze data and draw logical conclusions
    • Ability to express oneself clearly and concisely, both verbally and in writing
    • Some knowledge of the insurance and insurance brokerage businesses
    • Ability to identify change management issues
    • Independent judgment and a high degree of responsibility for actions and recommendations
    • Demonstrated ability to create strong working relationships with others
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.