Arthur J. Gallagher

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System Operations Engineer

at Arthur J. Gallagher

Posted: 3/8/2019
Job Status: Full Time
Job Reference #: 42543

Job Description

Arthur J. Gallagher & Co., one of the world's largest insurance brokerage and risk management services firms, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services to clients around the world. If you're looking for a professional career with an industry leader then you have come to the right place.  Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
Position Summary:
The System Operations Engineer supports servers, PCs, PDAs, printers, copiers, scanners, and network equipment. 
Essential Duties and Responsibilities: 
  • Troubleshoots technical issues to support the end user's productivity and maintains continuous network operations.
  • Assists in the recommendation, testing, configuration, and installation of end-user hardware and software.
  • Evaluates software applications and upgrades for installation on the network, and performs testing and configuration before migrating to network use.
  • Monitors all IT supply and equipment needs, makes recommendations and purchases within defined budgets, and ensures only corporate approved vendors are used. 
  • Continuously monitors systems usage to ensure all business systems are available as required by the business.
  • Performs and monitors backup of business data according to policy.
  • Ensures assigned offices and local computer systems are in compliance with SOX and IT policy by adhering to all published policy and processes.
  • Tracks and keeps software licenses updated in accordance to Corporate Policy and Software License Agreements.
  • Maintains existing systems programs, installing updates as necessary.
  • Completes all sections of the disaster recovery plan related to technology.


  • Associate's degree and 3 years related experience required.
  • Broad knowledge of computer operating systems and software packages.
  • Specific expertise with Windows XP and Windows Server. 
  • Strong knowledge of Lotus Notes, Microsoft Office Professional, McAfee Virus Protection, Active Directory. 
  • Strong understanding of PCs and local and wide area networks. 
  • Strong analytical and troubleshooting skills. 
  • Able to multi-task. 
  • Good oral and written communications skills. 
  • Team player.
Work Traits:
  • Good verbal and written communication skills.
  • Strong analytical and troubleshooting skills.
  • Able to effectively handle multiple tasks.
  • Must be able to work with minimal supervision.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.