GateHouse Media, Inc.
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System Coordinator - CRM
at GateHouse Media, Inc.
|Title:||System Coordinator - CRM|
|Location:||IL - Downers Grove|
|Job Category:||Marketing / Advertising|
POSITION SUMMARY: location is flexible to any GateHouse Media site
The System Coordinator - CRM is a collaborative team member working closely with the CRM team to contribute to and execute on product implementation and support. The CRM Coordinator is responsible for the daily administration and support of the Sugar CRM system and will ensure that we maximize efficiency and capitalize on the full features and benefits of the CRM system based on the sales group needs. The position requires excellent technical and communication skills and the ability to interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Assists with development and rollout efforts engaging cross functionally with developers, Operations, Sales, IT and external vendors. This role requires a great deal of initiative and intrinsic motivation. You should be highly organized and detail-oriented, with outstanding time management skills. It is also important that you display excellent verbal and written communication and presentation skills, as well as the ability to quickly establish rapport and credibility with a with a broad range of stakeholders and teams in all levels of the organization.
KNOWLEDGE, SKILLS & ABILITIES:
Administration – Ability to handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Assist in training of new users and grow the SugarCRM skill set across the organization. Work with members of the user community to define and document development requirements.
Problem solving –Ability to make decisions and solve problems while working under pressure.
Communication – Provide ongoing communication with all relevant constituencies, at every stage of the project lifecycle to ensure that the implementation has the best chance of being successful. Ability to respond diplomatically to concerns as to why some features or sites are being pursued over others.
Customer View – Ability to put yourself in the customers’ shoes, understand their jobs, motivations, and desires and develop solutions/processes to solve their problems and meet their needs.
Role model – Effective relationship builder, with proven ability to generate enthusiasm among the various sites/teams and departments responsible for developing the system. Make cross-functional team members feel as invested in the system’s success as the CRM team.
Intellectual curiosity - Internally motivated to keep asking and looking for novel solutions. Assumes responsibility for own personal development and continuous learning.
Change agent - Ability to manage and foster change.
Passion - Passionate about seeing the system/project through to a successful market launch.
Prioritize – Ability to balance the needs of the customers and stakeholders - prioritize, and continually weigh the competing factors of your objectives for your implementation, resources, and demands from various stakeholders.
Evidence-based decision making - Ability to use analytics to help guide and inform your decisions. Ability to analyze and interpret data and synthesize recommendations. Explain the “why” to users and stakeholders.
Best practices - Effectively seek out feedback throughout the system’s development to help identify user stories and promote best practices.
Technical aptitude - Ability to learn new technologies and assess value to business goal and strategy. Experience working with a MAC and PC. Keyboarding skills required in both speed and accuracy. Proficient use in applications: Word, Excel, PowerPoint, Webinar solutions, Smartsheets and Google applications.
CHARACTERISTICS UNIQUE TO THIS POSITION:
ESSENTIAL JOB FUNCTIONS: