Grant Thornton International Ltd

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Resource Manager

at Grant Thornton International Ltd

Posted: 2/21/2019
Job Reference #: 043002

Job Description

Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 42,000 people serving clients in more than 120 countries, we have the agility and focus it takes to be a leader.

The Resource Management Team (RMT) Region ResourceManager (RTRM) is responsible for assigning the right resource to the rightclient at the right time, while balancing and optimizing employee growth,client results, and business metrics.  The RTRM will anticipate needs and work withPartners, MDs, and Engagement Leads to ensure open seats are filled and benchis minimized in order to maximize utilization and minimize past due openseats.  He/she will have deep knowledgeof the skills of the resources in his/her area as well as the skills requiredby projects in his/her area.  He/she willmeet with staff regularly to ensure he/she understands their growth needs andproject preferences as well as to set expectations with his/her staff re:project and skill demand and possible opportunities.   He/she must anticipate project conflicts andidentify alternatives to resolve conflicts as well as be opportunistic inmanaging the bench.  He/she must buildstrong relationships with Partners, Project Managers, and MDs by providingexcellent client service.  He/she mustbuild a strong relationship with his Regional Audit Partner Line Leader.  He/she must prepare and analyze resource datafor his area in order to identify issues and trends and maintain a constantpulse on the current and future shortages and surpluses in his/her area.  He/she is also responsiblefor the data management of his/her area.   

Core Responsibilities:

  • Provides analysis around key metrics such as availability, utilization,and open seat status and identifies issues and trends.
  • Works with Partners, MDs, and Project Managers to identify and defineopen needs and identify staff to fulfill those needs.
  • Anticipates potential staffing conflicts and proactively managesconflicts by surfacing creative alternatives that maximize utilization whileminimizing bench, but are also opportunistic for staff development.
  • Actively manages bench and works with Partners, MDs, and ProjectManagers to identify possible opportunities for bench resources as well ascollege hires and interns. Also, serves as primary point of contact forunassigned staff within area.
  • Meets regularly with staff to ensure he/she understands their growthneeds and project preferences as well as to set expectations with his/her staffre: project and skill demand and possible opportunities.  
  • Acquires and maintains deep knowledge of skills of staff within area aswell as skills needed for projects in area.
  • Helps to integrate new hires into the practice
  • Maintains a steady pulse on shortages and surpluses in area.
  • Collaboratively engages other RTRMs to encourage resource sharing acrossmarket territories, regions, with Bangalore and other service lines, asappropriate
  • Identifies needs that cannot be fulfilled by upcoming supply and worksclosely with Capacity  Manager andRecruiting to ensure open requisitions are created and fulfilled.
  • Participate in components ofperformance management process with HR to help ensure consistent understandingof development needs of employees.
  • Manageto minimize turnover
  • Responsiblefor data management of area to ensure skill profiles arecurrent, StaffTrak data entry/forecasting is timely and accurate, and CMS dataentry is timely.
  • Works closely with RMT Associatesat the Shared Services Center to ensure forecasting of offshore resources isaccurate.
  • Participates in MonthlyForecasting Process for area to ensure staffing needs, utilization potential,and shortages and surpluses are proactively identified.



  • This individual will be measuredon utilization attainment for his/her area, on time open seat closure (requestsfor staff), turnover, andoptimization of margin through application of an appropriate leverage model.


The ideal candidate will have:

  • A solid understanding of the firm's business andoperations as well as a basic understanding of finance
  • Excellent organizational skills, deadline-oriented andflexibility to meet changing needs of the role
  • Proven ability to manage upwards and drive results
  • Proven ability to set and manage expectations withstaff
  • Strong computer skills including proficiency inMicrosoft Excel. High degree of comfort using computer software and otherMicrosoft business products (Word, PowerPoint, Office), including excellentdata management and manipulation capabilities
  • Proven ability to consistently and positivelycontribute in a fast-paced environment
  • Strong metrics-focused with ability to use analyticsto solve problems and develop solutions
  • Ability to build rapport and gain the trust with alllevels of personnel at Grant Thornton
  • Strong leadership, communication, and presentationskills
  • Ability to work independently with little direct supervision
  • Aptitude to learn and leverage new technology
  • Experience in professional services industry,specifically public accounting, is preferred
  • Proven ability to maintain confidentiality whilebalancing needs to business
  • Bachelor's degree in related field

  • Benefits:
  • GrantThornton LLP promotes a nationally recognized culture of health and offers anextensive array of benefits to meet individual lifestyles.  For a complete list of benefits, please
  • Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) isthe U.S. member firm of Grant Thornton International Ltd., one of the world'sleading organizations of independent audit, tax and advisory firms. GrantThornton has revenues in excess of $1.3 billion and operates 58 offices acrossthe U.S., with more than 565 partners and 8,000 employees.
  • Grant Thornton works with a broad range of publicly- and privately-heldcompanies, government agencies, financial institutions, and civic and religiousorganizations. Core industries served include consumer and industrial products,financial services, not-for-profit, private equity, and technology. GrantThornton focuses on serving dynamic organizations that pursue growthholistically — whether through revenue improvement, leadership, missionfulfillment or innovation.
  • It is Grant Thornton's policy to promote equal employmentopportunities. All personnel decisions, including, but not limited to,recruiting, hiring, training, promotion, compensation, benefits and termination,are made without regard to race, creed, color, religion, national origin, sex,age, marital status, sexual orientation, gender identity, citizenship status,veteran status, disability or any other characteristic protected by applicablefederal, state or local law.