John and Mary Madden Shelter

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Director of Performance and Quality Improvement

at John and Mary Madden Shelter

Posted: 1/23/2019
Job Reference #: 941523

Job Description

Director of Performance and Quality Improvement

Department:Performance and Quality Improvement
Location:Des Plaines, IL

Join the Maryville Academy and improve the lives of children and families! We have an opening for a Director of Performance and Quality Improvement.

About Maryville Academy

For more than 130 years, Maryville has been committed to providing protection and guidance to children. As the world has changed, so have the needs of the families and children we serve. Maryville has adapted by focusing on our community’s most critical issues. Today, our range of programs includes residential care, mental health services, healthcare and family support services, as well as a variety of educational and youth development offerings.  Maryville’s mission is to help children and families to reach their fullest potential by empowering intellectual, spiritual, moral and emotional growth.

About the Director of Performance and Quality Improvement Position

The Director of Performance and Quality Improvement is responsible for coordinating the development, implementation and review of the performance and quality improvement program for Maryville Academy. This program will ensure effective and timely quality improvement and evaluation activities in accordance with all regulatory requirements and accreditation standards.


  • Responsible for maintaining Maryville’s program accreditation and for the oversight and direction of accreditation activities;
  • Supervise the Coordinator(s) of the Performance and Quality Improvement Department to identify and track measurable performance outcomes for Maryville direct care and outreach programs;
  • Supervise the Administrative Assistant in charge of review and data-entry of all Unusual Incident Reports;
  • Provide educational and technical assistance to programs, departments, and committees regarding required data collection and analysis related to licensing and accreditation standards;
  • Participate as a member of various Maryville committees, including, but not limited to those committees mandated by statute or regulation;
  • Provide education and training to staff on issues related to ethical practice, quality improvement and compliance;
  • Ensure that all department units assist committees, program and department managers in identifying known or suspected problems and implement corrective action plans to remedy those problems;
  • Present quality improvement initiative opportunities to programs and act as guide on performing those initiatives; 
  • Present periodic reports on quality improvement activities to senior management and the Board of Directors;
  • Maintain and enhance professional growth and development through education programs, workshops, and professional applications;
  • Maintain constructive relationships with Maryville staff and external partners and regulators;
  • Execute other projects as assigned;



  • A Bachelor's degree in a human services or related field from an accredited institution required; a Master's degree preferred;
  • A minimum of 5 years of experience in a child welfare or social service organization, or in a non-profit environment;
  • Superior skills in data analysis and presentation of outcomes to all levels of staff and relevant external shareholders;
  • A minimum of 3 to 5 years of experience in quality improvement and accreditation activities.

Skills /Knowledge:

  • Possess extensive knowledge and understanding of Federal and Illinois rules and regulations affecting the interest of Maryville Academy; ability to read, analyze, and interpret government regulations, professional journals and technical procedures; familiarity with COA accreditation requirements;
  • Excellent computer skills including extensive experience using spreadsheets and graphs;
  • Ability to meet deadlines and adjust to changes in agency policies, procedures, and priorities; exercise good judgment while fulfilling responsibilities;
  • Excellent written and verbal communication skills; must possess analytical, time-management, and decision-making qualities;
  • Ability to effectively present Maryville Academy’s interests with external regulators; ability to effectively present information and respond to inquiries from employees, regulatory agencies and others, as necessary;
  • Personal commitment to the mission and objectives of Maryville Academy, including a passion for the care and well-being of children and their families;
  • Ability to work independently and demonstrate a cooperative spirit. 

Physical Demands, Environment and Scheduling:

  • Required to frequently sit, stand, bend, stoop and walk, sometimes for extended periods;
  • Required to lift/ move objects weighing in excess of 20 pounds;
  • Must have visual, hearing, and learning capabilities sufficient to perform the essential functions defined above.
  • Work is performed in designated office areas;
  • Duties may involve contact with youth who may be threatening, aggressive and/or under the influence of drugs or alcohol;
  • Must be flexible and available to work additional hours when necessary;
  • May be scheduled to work on weekends and/or holidays.


Why Join the Maryville Family?

Maryville offers all full-time employees:

  • PPO health insurance options
  • Vision Insurance
  • FSA and HSA
  • 403(b)
  • Paid vacation and sick days
  • 9 paid holidays a year
  • After one year of service you will be eligible for dental insurance, long term disability and life insurance and tuition reimbursement. 

For more information about all of the services that Maryville provides, please visit our website at

To Apply

Please complete the application at the links above and below along with your cover letter and resume.

Maryville Academy is an Equal Opportunity Employer.  No applicant for employment shall be discriminated against because of age, race, color, religion, sex, marital status, national origin, veteran status or disability.