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at TBK Bank
Responsible for providing prompt and accurate financial transactions in accordance with the Bank’s policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides exceptional customer service by standing to welcome the customer, using the customer’s name, taking responsibility for the customer, thanking the customer by name and exceeding the customer’s expectations.
- Builds relationships with current customers to maintain goodwill and gain additional business.
- Adheres to all steps in the HPC program including successfully passing certification, distribution of Tell-A-Friend coupons, providing an explanation of the program and encouraging the customer’s participation.
- Capable of recognizing, responding and or referring sales opportunities. (Accounts, Credit Cards, Loans, etc.)
- Actively participates in meeting retail branch goals, huge day events, and focus days/weeks.
- Actively participates in daily branch huddles and weekly branch meetings.
- Performs all customer transactions and input them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements. Processes branch capture with accuracy.
- Places holds on accounts for uncollected funds in accordance with regulations.
- Monitors customer account activity and transactions in order to identify possible fraud.
- Balances currency, coin, and checks in cash drawer at end of shift in comparison to computer totals. Maintains appropriate cash levels in teller drawer in accordance with the security policy. Complies with the Teller Over and Short Procedure.
- Processes branch capture, cashier's checks, and other items based on branch.
- Allows customers access to safe deposit boxes following specified procedures.
- Protects and safeguards customer information and bank property.
- Adheres to all bank and regulatory requirements and participates in required training.
- Actively participates in local community and bank sponsored
- Other duties as assigned.
- High school diploma or general education degree (GED) required.
- Must be 18 years old
- Cash handling or customer service experience required
- Sales or cross selling experience desired
SKILLS AND ABILITIES REQUIRED
- Excellent communication skills required, both written and verbal
- Basic knowledge of Microsoft Word, Excel and Outlook
- Ability to read, write and speak English
- Ability to take initiative and work independently
We offer consumer and commercial banking products from our 18 branches throughout eastern Iowa and Illinois and 34 branches throughout Colorado and western Kansas. We also offer deposit products through our Dallas branch. Our lending capabilities include commercial real estate, mortgage warehouse lending and other general business lending.
Through our Triumph Commercial Finance division, we offer asset based lending, equipment finance, legered lines of credit and insurance premium financing throughout the United States. We also offer discount factoring through our Triumph Business Capital subsidiary and insurance through our Triumph Insurance Group subsidiary.