As a member of the Digital Support Team, this position will deliver best in class service to Wintrust Financial customers via telephone and electronic channels (limited face to face customer interaction). The Digital Support Center will be an escalation point for bankers and customers alike. The ideal Customer Advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations as necessary. This is a technology heavy position, and will require walking customers through troubleshooting steps. Extensive computer and telephone work. Must be passionate about customers and evolving technology.
3-5 years related work experience in financial industry, college degree preferred but not required. Must be well organized, possess excellent telephone, computer and written and oral communication skills. Experience with troubleshooting digital issues a plus
Qualities of a successful candidate are:
A brand ambassador
Energetic about customer support
Communicates in an engaging (tone, word choice, sincerity) and efficient manner
Complex problem solver concerning technical issues with Online and Mobile accounts
Works well independently, leverages internal tools and resources
Ability to gather information
Applies comprehensive concepts across the organization
Superior computer skills, comfortable navigating and using various applications
Understands importance of being there for our customers (Schedule management)
Retail/Phone Banking experience required
Inbound Contact/Call center experience a plus
Bilingual a plus
Wintrust is a financial holding company with assets of over $30 billion whose common stock is traded on the NASDAQ Global Select Market. Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. We operate fifteen community bank subsidiaries, with over 160 banking locations located in the greater Chicago and southern Wisconsin market areas. Wintrust also operates various business units which provide commercial and life insurance premium financing in the United States, a premium finance company operating in Canada, a company providing short-term accounts receivable financing and value-added out-sourced administrative services to the temporary staffing services industry, a business unit engaging primarily in the origination and purchase of residential mortgages for sale into the secondary market throughout the United States, and companies providing wealth management services and qualified intermediary services for tax-deferred exchanges.
We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!
Wintrust Financial Corporation (including community banking and financial services subsidiaries) is an Equal Opportunity/Affirmative Action/Veterans/Disability employer.